I think the piss poor marketing by the athletics department has been a constant refrain for about 10 years. Since I don't live in El Paso, I don't have much of an opinion other than what I hear from y'all. But as I haven't heard anything positive I will assume it's still awful.
Senter was stuck with his head coaches due to their contracts, but overhauling the marketing department is something he could have handled immediately I would think. Any good AD should understand marketing well enough to at least know whether what's been going on is working or not.
Obviously there is only so much lipstick you can put on a pig, but still. The old Diablos are a case in point. No one really gave a crap if they were any good in a given year. It was fun, and it was one of the things to do that defined EP. That's not product, that's marketing.